Privacy Policy
Aiphone Co., Ltd. (the “Company”) recognizes the importance of the
personal information of individuals, including our customers, and
handles such personal information in accordance with the following
policies.
1. Basic Policy on the Protection of Personal Information
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The Company shall comply with the laws and regulations, the
guidelines established by the government or administrative
authorities and other rules concerning the protection of personal
information and the corporate ethics of the Company.
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As part of its personal information protection system, the Company
shall assign a person in charge to manage personal information (a
personal information protection manager) and clarify the management
framework of the Company. In addition, the Company shall ensure that
all officers and employees recognize the importance of, and comply
with, the Company’s internal rules concerning personal information
protection.
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The Company shall only handle the personal information of a person
within the scope of the purposes of utilization clearly shown to
such person. The Company shall not disclose or provide personal
information to any third parties, except in cases where the person
has agreed thereto or such disclosure is based on the laws or
regulations or other justifiable grounds.
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The Company shall endeavor to keep personal information accurate and
up-to-date, and shall take appropriate safety measures to prevent or
correct, as necessary, the illegal access to, leakage, loss or
destruction of personal information.
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The Company shall respond in an appropriate manner, pursuant to the
laws and regulations, to any inquiries, complaints, consultations
and requests for disclosure from a person concerning the personal
information of such person.
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The Company shall establish and maintain a personal information
protection management system taking the above into consideration,
and shall endeavor to continuously improve such system.
2. Purposes of Utilization of Personal Information and Handling within
such Purposes of Utilization
The Company shall collect, hold and utilize the personal information
that it already holds and/or collects hereafter within the purposes
described below:
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To provide services concerning the Company’s products and/or
services, including, without limitation, planning, development,
research, purchase, manufacture, sales, construction, repair, and
inspection;
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To provide and/or exchange information concerning the Company’s
products and/or services;
- To respond to or discuss questions and/or inquiries; *1
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To plan, operate and provide follow-up services concerning
exhibitions, events and seminars;
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To utilize the same for market research (questionnaires,
investigations, etc.) and analysis, planning and improvement of
products, and sales and marketing activities;
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To utilize the same for recruiting activities and personal
management and labor relations;
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To provide and/or exchange information to/with the Company’s
shareholders and other investors; and
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To utilize the same for internal information exchanges and
intra-company training with respect to the above, and other
activities incidental or related to the above.
*1 The contents of calls between you and the Company’s call centers
(i.e. repair centers and customer counseling centers) may be
recorded in order for the Company to understand exactly what your
concerns are and to avoid missing any of your requests.
3. Safety Measures
The Company shall endeavor to keep personal information accurate and
up-to-date, and shall take appropriate safety measures to prevent or
correct, as necessary, any illegal access to, or leakage, loss or
destruction of personal information.
4. Supervision over Contractors
The Company may outsource the handling of personal information to a
third party when utilizing personal information for the purposes of
utilization. In such case, the Company shall assess and select a third
party, enter into a confidentiality agreement, and oversee the third
party as necessary.
5. Provision to a Third Party
The Company shall not disclose the personal information of a person to
any third party without such person’s consent. However, the Company
may provide personal information to a third party in cases where:
- The person has agreed;
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The Company outsources to a third party, within the purposes of
utilization, catalogue dispatching, information provision, product
planning or development, purchase, manufacture, sales, repair,
inspection, data management or other services;
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The Company’s outsourcing contractor responds to questions or
inquiries from customers;
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The Company promotes its services in collaboration with a third
party;
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Other cases where the Company provides personal information to its
outsourcing contractor within the scope necessary to achieve the
purposes of utilization;
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The handling of personal information is pursuant to the laws and
regulations; or
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The handling of personal information is necessary for the protection
of the life, limb, or property of an individual and where it is
difficult to obtain the consent of such person.
6. Use of Statistically Processed Data
The Company may, based on the collected personal information, create
statistical data which shall be processed in a manner that cannot
identify any individual. The Company may use such statistical data
without limitation.
7. Inquiries and Requests for Disclosure
With respect to the personal information provided by a person to the
Company, the Company will, based on laws and regulations concerning
personal information protection, appropriately respond to such
person’s request for disclosure, correction, suspension of use, or
deletion of his/her personal information or opinions, inquiries,
complaints or consultations. To submit a request, etc., please contact
the department to which you provided personal information or any
branches or business offices near you, or please contact the inquiry
desks below.
Inquiry Desk for Personal Information
Support Desk for Personal Information Disclosure Requests
For shareholder information stated in the Company’s shareholder
registry, please contact the Stock Transfer Agent Department,
Mitsubishi UFJ Trust and Banking Corporation, which is the Company’s
transfer agent.
Please note that the Company will confirm the identity of the person
making the inquiry or request for disclosure, etc.
8. Continuous Improvement
The Company may revise this privacy policy as necessary to protect
personal information and to comply with the laws and regulations,
guidelines and other rules concerning personal information protection.
In order to implement such policy, the Company shall establish a
personal information protection management system, and shall implement
and maintain the same through intra-company training and internal
audits. Furthermore, the Company shall continuously improve the
personal information protection management system in order to respond
to various changes, including, without limitation, changes in personal
information and how to handle such information and the environment
surrounding the Company.
Koji Kato
President (Representative Director)
Aiphone Co., Ltd.
Enacted: August 1, 2011
Revised: April 1, 2019